GUESTS GIVE IMMEDIATE FEEDBACK VIA TEXT
- Guests send comments and complaints which provides information for your teams on issues that need immediate attention
- Your team is notified as soon as the comments come in, so you know which restroom requires attention ASAP
- Each restroom has a unique phone number so the location of the issue is immediately known
- Phone numbers are not stored or tracked, ensuring that feedback is anonymous and guests feel comfortable providing feedback
HOW IT WORKS
Step 1: Customer sends a text with feedback about your facility.
Step 2: Feedback is received and logged on the Qstodian dashboard.
Step 3: The dashboard sends an alert to your cleaning staff to take action.
- Compare feedback over time to see trends and identify persistent problems
- View customer comments and complaints
- View, download and analyze customer complaints over time, gaining insight into persistent issues
- Choose who gets notified for each restroom and whether it’s over email or text
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